Terms & Conditions

Welcome to PriAnova Global. These Terms & Conditions govern your access to and use of the PriAnova Global website and the services provided through or in connection with the website.

By accessing our website, contacting us, requesting a consultation, purchasing our services, or engaging us for any project, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. About PriAnova Global

PriAnova Global is a digital marketing agency providing online marketing and digital business solutions to individuals, businesses, brands and organizations.

Our services may include, but are not limited to:

• Meta Ads (Facebook & Instagram Ads)
• Google Ads
• Google Business Profile services
• YouTube Ads
• Google marketing services
• Digital Marketing
• Social Media Marketing
• Search Engine Optimization (SEO)
• Lead Generation
• Content Creation and Management
• Website Design and Development
• Other digital marketing and online business services

The exact services provided to a client will depend on the package, quotation, proposal or agreement accepted by the client.

2. Acceptance of Terms

By accessing or using our website or services, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, you should not use our website or engage our services.

3. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Use the website for any unlawful or fraudulent activity.
• Attempt to gain unauthorized access to our website, systems or accounts.
• Copy, reproduce or misuse our website content without permission.
• Introduce malicious software, viruses or harmful code.
• Use our website in a way that may damage, disrupt or interfere with its operation.

4. Digital Marketing Services

PriAnova Global will provide the digital marketing services agreed upon with the client.

The scope of work, deliverables, service duration, pricing and payment terms may be communicated through a quotation, proposal, invoice, package details, email, WhatsApp or other written communication.

Any work outside the agreed scope may be treated as additional work and may be charged separately.

5. Advertising Services

PriAnova Global may manage advertising campaigns on third-party platforms such as Meta, Facebook, Instagram, Google and YouTube.

We will make reasonable professional efforts to manage campaigns according to the agreed objectives and available information.

However, we do not guarantee specific results, including but not limited to:

• A specific number of leads
• A specific number of sales
• A specific number of enquiries
• A specific cost per lead
• A specific return on advertising spend (ROAS)
• A specific return on investment (ROI)
• A specific number of followers or engagements
• A specific ranking or traffic level

Advertising performance may be affected by competition, market conditions, advertising budget, audience behaviour, business pricing, product/service quality, website performance, platform algorithms and other factors beyond our control.

6. Advertising Budget

PriAnova Global’s service charges and advertising/media spend are separate unless expressly stated otherwise.

Any amount paid directly to Meta, Google, YouTube or another advertising platform is subject to that platform’s policies, billing procedures and refund rules.

PriAnova Global is not responsible for changes in advertising costs, platform policies, account restrictions, advertisement disapprovals, technical issues, algorithm changes or suspension of advertising accounts by third-party platforms.

7. Client Information and Responsibilities

The client agrees to provide accurate, complete and timely information required to provide the services.

The client may be required to provide:

• Business information
• Product or service details
• Logos and brand assets
• Images and videos
• Website information
• Social media account access
• Advertising account access
• Target audience information
• Offers, pricing and promotional information

The client is responsible for ensuring that all information and materials supplied to PriAnova Global are accurate, lawful and up to date.

Any delay in providing required information, approvals or access may affect the delivery timeline.

8. Client Approval

Where applicable, the client may be required to review and approve advertisements, creatives, captions, content, campaigns, websites or other materials before publication.

Once the client approves content or materials, PriAnova Global shall not be responsible for errors that were present in the approved material unless otherwise agreed.

9. Payments and Fees

The client agrees to pay the fees applicable to the selected services according to the payment terms communicated by PriAnova Global.

Depending on the service, advance payment or full payment may be required before work begins.

PriAnova Global reserves the right to pause or discontinue services if payment is overdue.

Additional services, revisions or work outside the agreed scope may incur additional charges.

10. Cancellation and Refunds

Cancellation and refund eligibility will depend on the nature of the service, the stage of work and the payment terms agreed with the client.

Where work has already commenced, payments may be non-refundable to the extent permitted by applicable law, particularly where time, resources, creative work, campaign setup, development or other services have already been provided.

Advertising spend paid to third-party advertising platforms is subject to the refund policies of those platforms.

11. Intellectual Property

All original materials created by PriAnova Global, including designs, graphics, templates, marketing strategies, concepts, processes, website elements and other proprietary materials, remain the intellectual property of PriAnova Global unless otherwise agreed in writing.

Upon receipt of applicable full payment, the client may use the final deliverables specifically created for the client, subject to any third-party licensing restrictions.

The client shall not reproduce, resell, distribute or commercially exploit PriAnova Global’s proprietary templates, systems, processes or materials without written permission.

12. Client-Provided Materials

The client represents that it owns or has the necessary rights and permissions to use any images, videos, logos, trademarks, text, documents, music or other materials provided to PriAnova Global.

The client shall be responsible for any claim arising from the unauthorized use of materials supplied by the client.

13. Third-Party Platforms

Our services may involve third-party platforms and services, including Meta, Facebook, Instagram, Google, YouTube, WordPress, hosting providers, payment gateways and other software or online services.

PriAnova Global does not control these third-party platforms and is not responsible for:

• Platform outages
• Policy changes
• Algorithm changes
• Account suspension or restrictions
• Advertisement rejection
• Changes in pricing
• Technical failures
• Loss of data caused by third parties
• Changes to platform features or functionality

Your use of third-party platforms is also subject to their respective terms and policies.

14. Website and Service Disclaimer

We make reasonable efforts to provide accurate information and professional services.

However, we do not guarantee that:

• The website will always be available or error-free.
• All information on the website will always be complete or current.
• Our services will produce a particular business result.
• Third-party platforms will remain available or unchanged.

Digital marketing outcomes depend on numerous factors outside our control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, PriAnova Global shall not be liable for any indirect, incidental, consequential, special or unforeseeable loss arising from the use of our website or services.

We shall not be responsible for losses resulting from client-provided information, third-party platform actions, advertising account restrictions, market conditions, technical failures or circumstances beyond our reasonable control.

16. Indemnification

You agree to indemnify and hold harmless PriAnova Global, its owners, employees, contractors and representatives from any claim, loss, liability, damage, penalty or expense arising from:

• Your breach of these Terms & Conditions.
• Your violation of any applicable law.
• Your violation of a third party’s rights.
• Materials or information supplied by you.
• Your misuse of our website or services.

17. Confidentiality

PriAnova Global will make reasonable efforts to keep confidential business information provided by clients and will not intentionally disclose such information to unauthorized parties except where disclosure is required by law or necessary to provide the agreed services.

18. Force Majeure

PriAnova Global shall not be responsible for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including natural disasters, internet or network failures, technical failures, government actions, cyber incidents, third-party platform outages or other unforeseen circumstances.

19. Third-Party Links

Our website may contain links to third-party websites or services.

Such links are provided for convenience and informational purposes. PriAnova Global does not control or endorse the content, policies, security or practices of third-party websites.

Your use of third-party websites is subject to their respective terms and policies.

20. Changes to These Terms

PriAnova Global reserves the right to modify or update these Terms & Conditions at any time.

Changes will become effective when the updated Terms & Conditions are published on the website.

You are responsible for reviewing this page periodically. Continued use of our website or services after changes are published constitutes acceptance of the revised Terms & Conditions.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms & Conditions or the services provided by PriAnova Global shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of PriAnova Global’s registered or principal business office.

22. Contact Us

If you have any questions, concerns or communications regarding these Terms & Conditions, please contact PriAnova Global through the contact details provided on our website.